ClampOn services are well known. Our team of experienced and dedicated field engineers work hard to keep all these systems, many of them in extremely remote places, operational.
A team of dedicated engineers are available to our customers with anything from advice in how to configure our software to installation of a large integrated sand and erosion monitoring system.
Installation, commissioning, start-up and service on permanent installations.
ClampOn’s support team has been in existence for some ten years, and today, our highly experienced support engineers are meeting the sand monitoring needs of all of the world’s major operators. Sand data from hundreds of wells all over the world are sent to the ClampOn support centre in Bergen. Most of the data are real-time, while some are automatically sent to our support server at set intervals.
By utilizing cloud based data sharing, we can provide real-time sand management and support 24/7 directly to any client, anywhere in the world. This is acheived with one-way communication from a ClampOn Particle Monitor to a laptop, from which data can be streamed and stored in the Cloud. Only a very limited bandwidth is required and virtually any network will work, for example a 4G modem or mobile phone, a satellite, or a fixed network connection. Using the specially made ClampOn client gives access to sand production trends from the location you choose.
In spite of all the communication solutions available, some work must be done in the field. It is important for ClampOn to know our customers. Every day of the year ClampOn engineers are in the oil and gas fields, working with Sand or Erosion monitoring, PIG detection or Leak detection. This is the best way to ensure that we can meet the high expectations of our customers.
INSTALLATION AND COMMISSIONING
The ClampOn range of acoustic instruments are designed to be simple. Easy to install, easy to operate and easy to maintain.
These simple but sophisticated instruments are often monitoring critical parameters and therefore need to be operational and accurate. It is important to install, commission and configure it properly. The visit by a ClampOn field engineer during the early phase of an operation and then regular service visits is the best insurance for an operational and accurate system.
It is important that personnel operating and maintaining the system are properly trained. Some training is usually included in our installation, commissioning and start-up service. Sometimes this training does not reach the relevant people; a more in depth training might be required. In such case ClampOn can offer customized training programs at any level.
In many cases it has proven efficient to have a ClampOn engineer work as part of your service team for a longer period. Depending on the size of the operation this can be between 1 and 4 weeks. This longer “training” period allows for more field training. The longer service period will allow the team to start working out plans and procedures for a more systematic sand monitoring strategy.
The start-up of a new field is often a critical phase of the operation. In a startup scenario the demand for data is high, while the available data is often limited and inaccurate.
Accurate sand monitoring depends on processing data with a reasonable degree of accuracy, and also some stability in the conditions. The lack of this is making sand monitoring during start-up more complicated than usual. Add the fact that many issues require the attention of the team involved in the startup, and you have a situation where significant and sometimes dangerous sand production can easily be missed. An experienced ClampOn engineer with full focus on the sand production can be a cheap insurance. Depending on the installation, this service can be performed on site, at the operator’s premises, or from the ClampOn support center.
RENT THE CLAMPON EQUIPMENT YOU NEED
In many cases a rental system is the right solution. Rental is a more flexible solution. The right equipment in sufficient quantity and with the right type of support can be mobilized within a very short time. For a standard one channel system our delivery time is one work day. Also, more specialized equipment such as DSP Subsea Partilce Monitor, Leak- or PIG Detectors can be rented. For this rental we offer different solutions for power and communication, from the simple battery powered unit to more complex subsea retrofit solutions.
ClampOn has standard DSP Particle Monitors and PIG Detectors for rent. The equipment can be rented as a complete package including PC and printer. A ClampOn service engineer will be happy to assist you in the sand- or PIG detection work. The equipment can be shipped on a one-day notice, if you require a service engineer we normally need a few days extra. Other equipment like subsea sensor simulators and sand injection kits are also available upon request.